Frequently Asked Questions

Add the product to your cart, press “Complete Order” in your cart, then enter your contact and address details and choose a payment method. You don't need to sign up.

Just enter your order number and the phone number you used for the order on the Order Tracking page.

You can cancel your order before it is handed over for delivery by contacting us on WhatsApp or by phone.

You can pay cash or by card on delivery, or by bank transfer. Online credit card payment is coming soon.

Pay to the IBAN shown after your order and write your order number in the description. Your order is prepared once your payment is confirmed.

The delivery fee depends on your delivery area and is shown at checkout. Delivery is free on orders of 4,000 TL or more.

For products with installation, tick “I want installation” on the product page. After your order, our team asks you by WhatsApp or email which day and time suit you, and an appointment is agreed together. When ordering, just enter an email or tick that your number is used on WhatsApp.

Yes. We deliver across the TRNC, including Nicosia, Kyrenia, Famagusta, Morphou, Iskele and Lefka.

All our products are genuine and come with an invoice; for products covered by a manufacturer's warranty, the warranty certificate is supplied with the product.